AT&T Ranks Last in Customer Satisfaction
December 2nd, 2009
Consumer Reports have run their annual survey of 50,000 wireless customers across 26 cities, and AT&T ranked the lowest of all providers in terms of customer satisfaction. They had higher bills and worse service than T-Mobile, Verizon or Sprint. So dropped calls, poor coverage, and crappy 3G speeds are a nationwide phenomenon, it seems. Consumer Reports notes
“Apple’s iPhones are the top smart phones in our Ratings–actually, among the best of all phones we tested, period–but their exclusive carrier, AT&T, was middling at best in satisfaction….If you’re readying to buy Apple’s phone, prepare for possible disappointment with its service and expect to love the phone anyway. Despite the network problems, a staggering 98 percent of iPhone users in our cell-phone-buying survey were satisfied enough to say they would definitely or probably buy the phone again. Only 79 percent of respondents who bought other cell phones said the same.”
The overall best provider? Verizon. So here’s hoping Verizon iPhone in 2010.
[via All Things Digital]
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